This is an introductory Certificate in Business Administration designed for those who wish to know more about business administration.  .  It is suitable for individuals with no prior knowledge of business administration and those already working or involved in that capacity.  It is also valuable for individuals whose job it is to support people already in business administration.

Prior experience and/or business administration knowledge is not necessary.  This course is ideal for anyone who is looking to gain the knowledge and skills to kick-start a career in business administration.

Programme Learning Outcomes

On completion of this programme, learners will be able to:

• Increase their personal knowledge and effectiveness in either direct involvement in or supporting business administration related tasks.
• Communicate with other people in a business environment, clearly, convincingly and persuasively, in writing and verbally, using language in a variety of formats styles and tones
• Promote a safe, secure, productive and sustainable working environment while working with others within or outside an organization.
• Obtain, record, analyse and report on information required by colleagues.
• Progress on to a higher level qualification or vocationally related programme.

Assessments

There are two sets of 40 Multiple Choice Questions (“MCQ”) for each Module. Each MCQ session will time-out after one hour. You may re-sit the MCQ if it times-out before you complete it or if you do not achieve a pass. The Certificate is accredited by TQUK (a well-established and highly regarded Ofqual registered Awarding Organisation).

Entry Requirement

Applicants may be admitted on evidence to show they are able to fulfill and benefit from the objectives of the programme and achieve the standards required.

Programme Structure

The Level 3 Certificate in Business Administration accrues 30 credits over 3 modules.  Each module carries 10 credits and are in:

• Working With Others in a Business Environment
• Communicating in a Business Environment
• Analyse and Reporting Data

Module 1 – Working With Others in a Business Environment

On completion of this module, learners will be able to:

• Understand how to support an organisation’s overall mission and purpose
• Understand how to work as a team to achieve goals and objectives
• Understand how to communicate as a team
• Understand the contribution of individuals within a team
• Understand how to deal with problems and disagreements
• Understand the purpose of feedback when working as a team
• Be able to work in a team to achieve goals and objectives
• Be able to deal with problems in a team
• Be able to share feedback on objectives in a team

Module Content includes:

• Business Organisation Structure and Functions
• Organisational Mission, Vision and Corporate Goals
• Organisational Policies and Procedures governing Rules and Regulations, Grievances, Discipline, Ethical Behaviors and Inter department interactions
• Characteristics and types of teams
• Effective team working
• Team dynamics
• Team communication including feedback
• Resolving and dealing with conflicts

Module 2: Communicating In A Business Environment

Upon completion of this module, learners will be able to:

• Understand the purpose of planning communication
• Understand how to communicate in writing
• Understand how to communicate verbally
• Understand the purpose and value of feedback in developing communication skills
• Be able to plan communication
• Be able to communicate in writing
• Be able to communicate verbally
• Be able to identify and agree ways of further developing communication skills

Module Content includes:

• The Communication Cycle
• Communication in organisations
• Effectiveness of different types of communication
• Effective written communication
• Using electronic written communication
• Planning and delivering presentations
• Effective verbal communication
• Non – verbal and body language
• Effective Non- verbal communication
• Feedback on communication
• Planning communication

Module 3 – Analyse And Report Data

Upon completion of this Module, learners will be able to:

• Understand how to organise and evaluate data that has been researched
• Understand how to report data that has been researched
• Be able to analyse and evaluate data
• Be able to report data

Module Content includes:

• Nature and scope of research and information gathering
• Types of research
• Sources of information and research
• Planning and information gathering processes
• Internet information search
• Data Analysis
• Organising, reporting data and information
• Types of reports and presentation styles

This Certificate in Accommodation Operations is designed for those who wish to enter or who are already in the hospitality industry. It will gain you a broad range of skills to help you understand and create systems and procedures required in delivering welcoming accommodation for guests. It should also help move you into a supervisory or managerial role.

Overall Programme Outcomes

On completion of this programme, learners will be able to:

• Develop a range of skills including personal skills, techniques and attributes essential for successful performance in the accommodation/housekeeping section of an accommodation establishment.
• Develop the knowledge and skills needed to operate accommodation provisions for the hospitality industry where they can gain employment.
• Progress on to a higher level qualification or vocationally related programme.

Assessments

There are two sets of 40 Multiple Choice Questions (“MCQ”) for each Module. Each MCQ session will time-out after one hour. You may re-sit the MCQ if it times-out before you complete it or if you do not achieve a pass. The Certificate is accredited by TQUK (a well-established and highly regarded Ofqual registered Awarding Organisation).

Entry Requirement

Applicants may be admitted on evidence to show they are able to fulfill and benefit from the objectives of the programme and achieve the standards required.

Programme Structure

The Level 3 Certificate in Accommodation Operations accrues 30 credits over 3 modules.  Each module carries 10 credits and are in:

• Module 1 – Maintaining accommodation services supplies
• Module 2 – Maintaining a healthy, safe and secure working environment
• Module 3 – Resource management in accommodation services

Module Content includes:

(i)          Managing accommodation services supplies

Topics covered include:

• Introduction in maintaining accommodation services supplies
• Principles of stock control
• Supplies in accommodation services
• Procedures for receiving supplies
• Dealing with suppliers and discrepancies

(ii)         Managing accommodation services supplies

Topics covered include:

• Purpose of managing accommodation services supplies
• Features to secure storage areas
• The importance of maintaining stock levels
• Stock management

(iii)         Procedures for issuing stock

Topics covered include:

• Requisition order and issue procedures
• Documentation to control the receiving process
• Stock records
• Stock control

(iv)         Costs and usage

Topics covered include:

• Determining costs of goods sold
• Issuing linen supplies
• Separating the types of supplies

Module 2 – Maintaining a healthy, safe and secure working environment

On completion of this module, learners will be able to:

• Understand health, safety and security in the workplace.
• Monitor and maintain health, safety and security in the workplace.

Module Content includes:

• Introduction to maintaining a healthy, safe and secure work environment
• Importance of OH&S Management
• Supervisor’s responsibilities
• The importance of staff awareness
• Health, safety and security hazards
• Methods to assess risks
• Monitoring health, safety and security
• Minimising risks
• Causes of accidents
• Types and actions in case of emergencies
• Systems for hazard identification
• Risk assessment
• Dealing with OH&S procedure breaches
• Staff training

Module 3 – Resource management in accommodation services

On completion of this unit, learners will be able to:

• Understand how to control resources in accommodation services.
• Manage physical resources in accommodation services.
• Understand how to manage the deployment of human resources in accommodation services.

Module Content includes:

• Introduction to and importance of resource management in accommodation services
• Physical resources
• Budgets
• Financial records and documents
• Types and uses of suppliers
• Environmental considerations
• Computerised stock control systems
• Managing physical resources
• Records for resources
• Human resources
• Determining human resource needs
• Staffing and rostering
• The 3 E test
• Calculating staffing needs according to productivity levels and available data
• Staff retention
• Identifying training needs