Definitions and interpretation
|Data||collectively all information that you submit to London Examinations Board Limited via the Website, student and learning management system or otherwise This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;|
|Cookies||a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below|
|Data Protection Laws||any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;|
|GDPR||the General Data Protection Regulation (EU) 2016/679;|
|London Examinations Board Limited, we or us||London Examinations Board Limited, a company incorporated in England and Wales with registered number 04038072 whose registered office is at 137A High Street, Waltham Cross, Hertfordshire, EN8 7AP;|
|User or you||any third party that accesses the Website and is not either (i) employed by London Examinations Board Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to London Examinations Board Limited and accessing the Website in connection with the provision of such services; and|
|Website||the website that you are currently using, www.leb.education, and any sub-domains of this site unless expressly excluded by their own terms and conditions.|
- the singular includes the plural and vice versa;
- a reference to a person includes firms, companies, government entities, trusts and partnerships;
- “including” is understood to mean “including without limitation”;
- reference to any statutory provision includes any modification or amendment of it;
- For purposes of the applicable Data Protection Laws, London Examinations Board Limited is the “data controller”. This means that London Examinations Board Limited determines the purposes for which, and the manner in which, your Data is processed.
- We may collect the following Data, which includes personal Data, from you:
- date of birth;
- job title;
- contact Information such as email addresses and telephone numbers;
- IP address (automatically collected);
How we collect Data
- We collect Data in the following ways:
- data is given to us by you; and
- data is collected automatically.
Data that is given to us by you
- London Examinations Board Limited will collect your Data in a number of ways, for example:
- when you contact us through the Website to make an enquiry,
- when you arrive on our website from a social media site such as Facebook, Twitter, Instagram, Snapchat, Pinterest, VKontakte or LinkedIn;
- when you register on our site to apply for a course or programme, corporate/ executive education, professional training, (online, distance learning or campus based) and whether you are applying for yourself or for employees or other staff at your organisation which may be or become a customer of ours,
- when your CV and academic data etc are submitted through the Website, the student and learning management system, e-mail or any other means,
Data that is collected automatically
- To the extent that you access the Website, we will collect your Data automatically, for example:
- we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
Our use of Data
- Any or all of the above Data required by us from time to time in order to provide you with the best possible service and experience when using our Website and student and learning management system. Specifically, Data may be used by us for the following reasons:
- where we need to perform the contract we are about to enter into or have entered into with you
- To respond to your request for a call (or email) back, course enquiries, applications
- To enroll / register you as a new candidate and provide student number / identity card
- To process your application including for the provision of services including:
- Manage payments, fees and charges;
- Collect and recover money owed to us;
- To manage our relationship with you which will include:
- Provision of learning materials
- Asking you to leave a review or take a survey
- Monitor attendance or any change in student status.
- Administration of appeals, complaints, and matters relating to health and conduct and to cheating and plagiarism (unfair means).
- Granting of awards
- Administration of alumni membership;
- internal record keeping;
- improvement of our products / services;
- transmission by email of marketing materials that may be of interest to you;
- We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
- For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
- soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service or have completed a programme with us, and we are marketing additional or corresponding products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
- for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
- if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
- When you register or enrol to undertake a programme with us, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Who we share Data with
- We may share your Data with the following groups of people for the following reasons:
- any of our group companies or affiliates – to ensure the proper administration and transfer of students to relevant programmes delivered by them;
- our employees, agents and/or professional advisors – to enable them to enrol the student onto the relevant learning management systems and ensure they receive their awards from our partners awarding organisations and universities;
- third party service providers who provide services to us which require the processing of personal data – to help third party service providers who receive shared information to perform functions on our behalf to ensure the student and learning management systems run smoothly;
- third party payment providers who process payments made over the Website – to enable third party providers to process user payments and refunds and to operate the student and learning management systems effectively;
- relevant authorities – only required pursuant to being a registered apprenticeship training provider in the UK;
Keeping Data secure
- We will use technical and organisational measures to safeguard your Data, for example:
- access to your account is controlled by a password and a user name that is unique to you.
- we store your Data on secure servers.
- Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: email@example.com.
- If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
- Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
- You have the following rights in relation to your Data:
- Right to access – the right to request (a) copies of the information we hold about you at any time, or (b) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
- Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
- Right to erase – the right to request that we delete or remove your Data from our systems.
- Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
- Right to data portability – the right to request that we move, copy or transfer your Data.
- Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
- To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: firstname.lastname@example.org.
- If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
- It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
Changes of business ownership and control
- We may also disclose Data to a prospective purchaser of our business or any part of it.
- In the above instances, we will take steps with the aim of ensuring your privacy is protected.
- All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
- Cookies enable us to provide a better experience and service to you.
- This Website may place the following Cookies:
|Type of Cookie||Purpose|
|Strictly necessary cookies||These are cookies that are required for the operation of our website and student and learning management system. They include, for example, cookies that enable you to log into secure areas of our website to access your learning material, your timetable, your deadlines to submit assignments, posts from module leaders and the grades and comments on your assignments.|
|Analytical/performance cookies||They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. It also helps us to improve the way our website and systems work and enables us to ensure you are getting the best out of it.|
|Functionality cookies||These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).|
- You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
- You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
- It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
- For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
- Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
- This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
20 June 2018